Dropbox fax

Description of Service

Dropbox Fax is a service enabling users to send and receive faxes electronically; bypassing the need for a traditional fax line. Faxes can be retrieved in their email, Google Drive or through the Dropbox Fax user interface.

Link to Service

Dropbox Fax


This service is ideal for areas on campus that send or receive large fax volumes, have a greater need for security of sensitive content sent via fax, or need to improve accessibility when teams are on different parts of campus.

Integration with archival services provided by IT Customer Engagement Solutions is available and encouraged for documents requiring storage in the university’s document repository (Ark).

Requesting Service

Please contact support@apu.edu or call x5050, if you are interested in this service. A member from the IT Customer Engagement Solutions team will contact you to discuss your fax situation in more detail.

Help for Service

Please fill out and submit a Ticket for IT Customer Engagement Solutions, email support@apu.edu or call x5050 for assistance.  A member from the IT Customer Engagement Solutions team will contact you for to provide assistance.

Customer Responsibilities

Dropbox Fax is a paid service. Departments are responsible for supplying their own credit card information and reconciling their own invoices on a monthly basis. Content stored and managed using this application are subject to the university’s policies regarding records management, where applicable.

Service Level Agreement*

IT Customer Engagement Solutions - Role and Responsibilities

Department - Role and Responsibilities

*Note: This is generic SLA information and will be tailored to individual department usage as needed.

Related Policy