Description of Service
IMT provides on-site technical support for classroom technology for the Azusa Pacific University East and West campuses. Our goal is to make technology accessible, reliable, and user-friendly. During the school year, technicians are available on an on-call basis Monday-Thursday, 7:00am-9:00pm, and Friday, 7:00am-6:00pm. During the summer, they are available Monday-Friday, 8:00am-5:00pm.
Technicians also periodically visit the Regional Centers for classroom & general technology support.
We strive to empower our technicians to fix any classroom technology issues they may come across in the moment; however broken or improperly programmed hardware, network issues, and other high-level problems may take longer to fully resolve.
Link to Service
Please contact the IMT Support Center at firstname.lastname@example.org. If immediate assistance is required, please call x5050 and we will send a Classroom Technician as soon as possible.
Help for Service
Please contact the IMT Support Center at email@example.com or by calling x5050.
Please contact the IMT Support Center as soon as you are aware of any issues with classroom technology. Never assume we already know about a problem.
As different classrooms have different technologies available, we also recommend visiting the classroom before the onset of the semester and requesting training on the room technology if you need assistance.
Service Level Agreement
In order to best support the educational goals of the University, we strive to have all classroom technology running 100% of the time. In the event of a service outage, we will commit a technician to assessing and fixing the issue as soon as possible. We strive to resolve classroom technology emergencies in a timely manner to ensure all classrooms maintain full functionality. Issues involving broken or improperly programed hardware, network issues, or any other high-level problems may take longer to fully resolve.