Account Recovery Service

Description of Service

If you forget your password or your password expires, you can use the Account Recovery Service, formally known as Password Self-Reset tool.

Link to Service

From http://home.apu.edu, click the blue Sign In button. Under the text boxes provided for your username and password, click on the "Forgot Your Password" link.

Audience

  • Faculty
  • Staff
  • Students
  • Alumni

Requesting Service

No request for this service is necessary. This service is automatically available to those who have a valid APU NetID.

Help for Service

If you are having issues using the Account Recovery Service, contact the IMT Support Center:

support.apu.edu

support@apu.edu

(616) 815-5050

Customer Responsibilities

Because your APU Network Account provides you access to sensitive information, APU has decided on several password strength criteria to increase security. Your password must:

  • Be 8 to 32 characters in length
  • Contain three different types of characters, including:
    • Uppercase letters
    • Lowercase letters
    • Numbers
    • Punctuation and symbols ( except space '[' and ']' )
  • Be changed every 365 days (you will be reminded when it's time)
  • NOT contain any part of your name or NetID
  • NOT be one of your previous passwords

Good password: MyF@v0rit3F00dIsCh0c0l@t3 (more tips on password security)

Bad password: ilovenate

Related Policy

http://www.apu.edu/imt/policiesandprocedures/internetuse/