Account Recovery Service

Description of Service

If you forget your password or your password expires, you can use the Account Recovery Service, formally known as Password Self-Reset tool.

Link to Service

From, click the blue Sign In button. Under the text boxes provided for your username and password, click on the "Forgot Your Password" link.


  • Faculty

  • Staff

  • Students

  • Alumni

Requesting Service

No request for this service is necessary. This service is automatically available to those who have a valid APU NetID.

Help for Service

If you are having issues using the Account Recovery Service, contact the IMT Support Center:

(616) 815-5050

Customer Responsibilities

Because your APU Network Account provides you access to sensitive information, APU has decided on several password strength criteria to increase security. Your password must:

  • Be 8 to 32 characters in length

  • Contain three different types of characters, including:

    • Uppercase letters

    • Lowercase letters

    • Numbers

    • Punctuation and symbols ( except space '[' and ']' )

  • Be changed every 365 days (you will be reminded when it's time)

  • NOT contain any part of your name or NetID

  • NOT be one of your previous passwords

Good password: MyF@v0rit3F00dIsCh0c0l@t3 (more tips on password security)

Bad password: ilovenate

Related Policy